Delivery Terms of Service
At Real Sweet Treats, we strive to ensure your order is delivered safely and in a timely manner. By placing an order with us, you agree to the following delivery terms and conditions:
Delivery Process
Third-Party Delivery Services: Deliveries are handled by third-party delivery services to provide flexibility and convenience.
Fragile Nature of Products: All our cakes and patisseries are fragile and require careful handling. For this reason, we strongly recommend choosing delivery by car rather than motorbike.
Delivery Timing
Delivery times are approximate and may vary based on traffic, weather, and other unforeseen circumstances.
Orders will be delivered during the agreed-upon time slot. Please ensure someone is available to receive the delivery during this time.
Customer Responsibility
Once the order is delivered and signed for, it is considered "accepted" and becomes the customer's responsibility.
If no one is available to accept the delivery during the agreed time slot, the delivery will be returned to our cakery. A new delivery will incur additional charges, and the customer must arrange for a new delivery time.
Self-Pickup and Customer-Arranged Delivery
Customers may opt for self-pickup or arrange delivery using their preferred third-party service. If using a third-party service:
The transportation mode must be a car to protect the integrity of fragile products.
Real Sweet Treats is not responsible for any damages that occur once the product has left our premises.
Delivery Charges
Delivery fees are calculated based on the delivery address and will be communicated during the order process.
Liability and Refunds
Real Sweet Treats is not liable for damages caused by third-party delivery services or customer-arranged transport.
Refunds or replacements will not be provided for damages that occur during delivery unless the delivery is handled by our in-house team.
Delays and Postponements
Delivery delays may occur due to unforeseen circumstances, including but not limited to weather, traffic, or natural disasters. In such cases, we will notify the customer and reschedule the delivery.
Customer Information
Accurate delivery information (address, contact number, and time) must be provided at the time of order. Incorrect or incomplete details may result in delays or additional charges.
Contact for Issues
If you encounter any issues with your delivery, please contact us immediately at [email protected]
By placing an order, you agree to the above Delivery Terms of Service.
